Order & Return Policy

1. Order Processing

All orders placed through Janiwa are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order is confirmed and another notification when your order has been shipped.

2. Shipping & Delivery

• We currently ship across the UAE.
• Delivery typically takes 2–5 business days, depending on your location.
• Shipping fees are calculated at checkout and may vary by region.

3. Order Cancellation

You may cancel your order within 12 hours of placement by contacting our support team. Once an order is shipped, it cannot be canceled.

4. Return Policy

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging with all tags attached.
• To request a return, contact us at support@janiwa.com with your order number and reason for return.
• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

5. Non-Returnable Items

For hygiene and safety reasons, certain products such as personal care items, opened cosmetics, and customized items are non-returnable unless they are damaged or defective.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–7 business days.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and details. We will offer a replacement or refund as applicable.

8. Contact Us

If you have any questions about your order or return, feel free to reach out to us at info@janiwa.com or call us at 0565683139.