Last Updated: October 2025

At JANIWA, we take pride in crafting skincare and beauty products that embody purity, performance, and principle. Your satisfaction is our top priority, and we want every experience with JANIWA to be as exceptional as our formulations.

If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy ensures a transparent, smooth, and fair process.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive an email with order details, followed by a shipping notification once your package is dispatched.

2. Shipping & Delivery

We currently offer delivery across the United Arab Emirates.
Orders typically arrive within 2–5 business days, depending on your location.
Shipping charges are calculated at checkout and may vary based on delivery region and total order weight.

3. Order Cancellation

You may cancel your order within 12 hours of placing it by contacting our support team.
Once your order has been shipped, it cannot be canceled or modified.

4. Return Policy

We accept returns within 7 days of delivery, provided that:

• Items are unused, unopened, and in their original packaging.

• All seals, labels, and tags are intact.

• A valid proof of purchase is provided.

To initiate a return, please email support@janiwa.com with your order number and a brief reason for return.
Once approved, our team will guide you through the return process.

📦 Return shipping costs are the responsibility of the customer unless the product received is defective, incorrect, or damaged upon delivery.

5. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including:

• Opened or used cosmetics and skincare products
• Items damaged after delivery
• Customized or limited-edition products

We encourage customers to review all product details before purchase.

6. Refunds

Once your return is received and inspected, you will be notified of approval or rejection.
If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note:

• Shipping and handling charges are non-refundable.
• Refund timelines may vary depending on your payment provider or bank.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Clear photos of the product and packaging
• Your order number

Our team will assess the issue and arrange for a replacement or full refund, as applicable.

8. Need Assistance?

Our customer support team is here to help.
For any return, refund, or order-related queries, please contact us:

📧 Email: support@janiwa.com

At JANIWA, we stand by our promise skincare and beauty with integrity, transparency, and trust. Every product is crafted with care, and every customer matters to us.