At JANIWA, we strive to make your shopping experience smooth and reliable. Please read our detailed Shipping and Return Policy to understand how we handle your orders, deliveries, returns, and exchanges.

Shipping Policy

We aim to deliver your favorite JANIWA products quickly and safely.

Order Processing Time:
All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).

Delivery Timelines:

• Within UAE: Usually delivered within 1–3 business days after order confirmation.
• International Deliveries: Typically arrive within 5–9 business days, depending on the destination and customs clearance.

Order Tracking:
Once your order is shipped, you will receive an email or SMS notification containing your tracking details, allowing you to monitor your shipment in real time.

Delays & Liability:
Please note that JANIWA is not responsible for delays caused by courier partners, customs clearance, or unforeseen circumstances beyond our control.

Return & Exchange Policy

We want you to love your JANIWA products! If you’re not completely satisfied with your purchase, you can return eligible items within the specified return period.

Return Eligibility

To qualify for a return:

• The request must be made within 7 days from the order date.
• The product must be unopened, unused, and in its original sealed packaging.
• A valid order receipt or invoice must be included with your return.

Non-Returnable Items

We are unable to accept returns for:

• Products that have been opened, used, or tampered with.
• Items with broken seals or damaged packaging.
• Products purchased during final sales, promotions, or clearance offers.
• Items not purchased directly from the official JANIWA website or our verified Amazon store.

Exchange Policy

Exchanges are only available for:

• Damaged or incorrect items received.

Please notify us within 48 hours of delivery with clear photos or videos showing the issue. Our team will assist you with the exchange process.

Refund Process

Once your return is received and inspected, we will issue your refund to the original payment method within 7–10 business days.
Please note that shipping charges are non-refundable, unless the item was defective or sent in error.

How to Initiate a Return

• Contact our customer support team at global@janiwa.me with your order number and reason for return.
• Our team will review your request and share the return address and instructions.
• Pack the product securely in its original packaging and ship it using a trackable courier service.

Additional Notes

• Please ensure products are properly packaged to prevent damage during return transit.
• Returns or exchanges sent without prior approval may not be accepted.
• Refunds or replacements will only be processed after quality inspection.

Need Help?

For any questions about shipping, returns, or exchanges, please contact our support team:
📧 global@janiwa.me