Last Updated: October 2025

Welcome to JANIWA. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

Acceptance of Terms

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Eligibility

You must be 18 years of age or older to use this website or make a purchase.

Cookies

We use cookies to enhance your browsing experience and improve website functionality. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, videos, and product designs, is the property of JANIWA or its licensors.

You may use our content for personal, non-commercial purposes only. Any reproduction, modification, distribution, resale, or commercial use without prior written permission is strictly prohibited.

User Responsibilities

By using our website, you agree to:

• Use the website for lawful purposes only
• Not upload or share harmful, misleading, or illegal content
• Not infringe upon intellectual property or privacy rights
• Not reproduce or republish website content without authorization

Products & Pricing

• All products are subject to availability
• Prices may change without prior notice
• We reserve the right to modify or discontinue any product at any time
• Product images are for illustration purposes only; actual products may vary slightly

Shipping & Delivery

• Orders are processed within 1–2 business days
• UAE deliveries: typically 1–3 business days
• International deliveries: typically 5–9 business days, subject to customs and local regulations
• Shipping confirmation and tracking details are provided via email or SMS
• JANIWA is not responsible for delays caused by couriers, customs, or unforeseen circumstances

Returns, Exchanges & Refunds

We strive to ensure your satisfaction. Returns and refunds are subject to the following conditions:

Return Eligibility

• Requests must be made within 7 days of order date
• Products must be unused, unopened, and in original sealed packaging
• Valid proof of purchase is required

Non-Returnable Items

• Opened, used, or tampered products
• Items with broken seals or damaged packaging
• Clearance, promotional, or final sale items
• Products not purchased from the official JANIWA website or authorized marketplaces

Exchanges

• Exchanges are allowed only for damaged or incorrect items
• Issues must be reported within 48 hours of delivery with clear photos or videos

Refunds

• Approved refunds are processed within 7–10 business days after inspection
• Refunds are issued to the original payment method
• Shipping charges are non-refundable unless the item was defective or sent in error

Return Process

To initiate a return, please contact global@janiwa.me with your order number and reason for return. Our team will provide further instructions.

Limitation of Liability

JANIWA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, to the maximum extent permitted by law.

Third-Party Links

Our website may contain links to third-party websites. JANIWA is not responsible for the content, privacy policies, or practices of these external sites.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective upon posting on this page.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@janiwa.com

At JANIWA, we are committed to fairness, transparency, and integrity in every customer interaction.